Position: Executive Assistant - Sales Operations
Location: Colombia, 100% remote
Department: Presidency
Reports to: VP Commercial & Operations
Contract Type: Permanent, Direct with the company
Schedule: Monday to Thursday 7am – 4:30pm, Friday 7am – 4pm (Schedule adapted to our headquarters in Cumming, GA)
Salary: $3.5M COP

Important: This is not a traditional Executive Assistant role. The position is primarily focused on sales data analysis, KPI tracking, and commercial reporting. Mandatory experience in sales analytics and reporting is required. Candidates with backgrounds primarily in Customer Service, Call Centers, or Sales Agent roles will not be considered.

Job Summary:

The Vice President Executive Assistant is a strategic business partner responsible for providing high-level executive support while driving commercial efficiency through sales reporting, data analysis, customer management, and operational coordination. This role combines executive assistance with business analysis, ensuring the Vice President has accurate information for decision-making, well-organized priorities, and seamless coordination with customers, distributors, and internal teams.

The ideal candidate is highly analytical, proactive, organized, and capable of managing confidential information in a fast-paced environment.

Responsibilities:

Executive Support

• Manage the Vice President's calendar, meetings, appointments, and daily priorities.

• Coordinate domestic and international travel, including flights, hotels, transportation, visas (when required), and detailed travel itineraries.

• Prepare agendas, presentations, reports, meeting minutes, and follow-up action plans.

• Screen communications and prioritize requests requiring executive attention.

• Coordinate meetings with customers, distributors, executives, and strategic partners.

• Maintain confidential documentation and executive records.

Sales Analysis & Business Intelligence

• Prepare daily, weekly, and monthly sales reports.

• Analyze sales performance by customer, territory, distributor, product line, and sales representative.

• Develop dashboards and KPI reports for executive decision-making.

• Monitor sales trends, forecasting accuracy, inventory movement, and commercial performance.

• Identify opportunities, risks, and improvement areas using sales data.

• Support budgeting, forecasting, and commercial planning.

Customer & Commercial Management

• Serve as a key point of contact for strategic customers and distributors.

• Track customer requests, commitments, contracts, and follow-up activities.

• Coordinate communication between Sales, Marketing, Operations, Finance, and Customer Service.

• Monitor customer satisfaction and ensure timely resolution of issues.

• Maintain CRM information and customer databases.

Administrative & Commercial Coordination

• Support commercial projects and executive initiatives.

• Coordinate cross-functional meetings and follow up on assigned action items.

• Organize commercial documentation, contracts, pricing information, and customer records.

• Assist with preparation for business reviews, customer visits, and trade shows.

• Monitor deadlines and ensure timely completion of executive priorities.

Requirements:

• Bachelor's degree in Business Administration, Industrial Engineering, Economics, Marketing, Finance, International Business, or related field. (Mandatory)

• 3 years of experience as an Executive Assistant, Commercial Assistant, Sales Analyst, or Business Analyst. (Mandatory)

• Experience supporting senior executives or Vice Presidents.

• Experience in sales reporting, commercial analysis, and customer management. (Mandatory)

• Experience coordinating executive travel and complex schedules.

• Experience working with multinational companies is preferred.

• Advanced English (B2–C1 or higher). (Mandatory)

• Experience supporting commercial leadership or executive teams. (Mandatory)

• Experience working with distributors, retailers, or consumer goods companies.

• Knowledge of sales forecasting and commercial KPIs.

• Experience with Power BI or data visualization tools is a plus.

• Experience in international business environments is highly desirable.

• Experience managing CRM platforms (Salesforce, HubSpot, Zoho, NetSuite CRM, or similar).

• Experience managing ERP systems (NetSuite preferred).

Compensation and Benefits:

• Birthday off

• Permanent contract

• 100% remote work

• We provide the equipment

• Essential health insurance

• Funeral allowance

• Connectivity allowance

• Access to the Support Team: our internal wellness program

• Ricky Joy Academy: internal professional development

• Discount package with corporate partnerships (gym, online courses, hotels, etc.)

• Opportunities for advancement within the company